Distribution and Customer Retention
The distribution of financial services products in the UK market is a fiercely competitive business. With the additional complexities of ever-changing regulation, evolving business models and the challenges of retaining fickle customers, clients seek our advice on distribution and customer retention strategies. Our services include:
- Ensuring the effective distribution of regulated products, either as a distributor or product provider
- Assessing and enhancing customer propositions
- Defining, launching and rationalising products
- Creating and implementing effective customer retention strategies
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Distribution Case Study
An example of how Navigant Consulting advised a client on its distribution review programme.
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Retention Case Study
An example of how Navigant Consulting devised a customer retention strategy for a market leader in the mortgage industry
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Distribution Strategy and Transformation Planning
A case study in distribution strategy and transformation planning
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With Navigant’s Help…
- A leading UK bank defined its strategy for cross selling wealth products to its mass affluent customer base
- A leading UK bank established the need for, negotiated a contract with, and implemented a distribution alliance with a major insurance company
- A major UK insurer identified significant opportunities to improve retention
