Operational Transformation
Financial Services companies are constantly facing pressures on margins and look to operations to work ever more effectively. Navigant works with clients to help them improve operations, either internally or by outsourcing to third parties, and also provides benchmarking against industry peers. Our services include:
- Improving productivity, reducing costs and managing risk across clients’ operations
- Creating and improving outsourced arrangements either in the UK or offshore
- Benchmarking
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Distribution Strategy and Transformation Planning
A case study in distribution strategy and transformation planning
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Operational Review and Customer Strategy
A case study in how Navigant Consulting helped to perform a complete review of operations and develop a long-term Customer Services Strategy
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With Navigant’s Help…
- A major UK L&P provider identified cost savings of 30% from customer services operations, and delivered them internally
- Many of the L&P and IM outsourcing deals done in the UK were advised by our professionals
