Charles is a Director of the European Financial Services Practice, specialising in Investment Management. He has 20 years of experience working in financial services and held a number of management roles at fund managers before joining PWC Management Consulting in 1996. He joined Troika (now part of Navigant) in 2000, was a founding member of the Investment Management practice and was Head of the practice between 2004 and 2007, managing the business through a period of sustained growth. Charles has managed a wide range of assignments whilst at Troika including strategic reviews, operational efficiency projects and outsourcing of collectives / WRAP. His current focus is primarily on the distribution of retail products, platforms and the administration of mutual funds. Charles has written a number of thought leadership articles and has a track record of identifying industry trends that have subsequently been incorporated into company strategies.